Who among us is not convinced of the importance of being a leader who listens? Study after study has addressed the value of listening, and many articles have chastised us for being poor listeners. Many writers have encouraged us to work harder to develop that skill, including an article that I wrote with Dr. Hal Ritter nearly 20 years ago. I submit that most of us are in agreement that listening is a skill to be developed and fostered. Speaking for myself, however, true active listening frequently falls by the wayside unless I’m intentional about it. Between multitasking during telephone calls or Zoom meetings, contemplating other tasks on my to-do list, or simply formulating my response to what a speaker is saying, I often recognize belatedly that the speaker has not had my full attention and engagement, and that I have indeed missed important verbal and nonverbal cues. I don’t think I’m alone in this.
Consequently, our first challenge—literally and figuratively—for the next 30 days is to become more intentional about listening. Your challenge—and ours—is to listen actively to the people with whom we speak, giving undivided attention. We challenge you to not just hear or even listen superficially, but to listen intently, in a quest to understand the speaker’s words, perspective, and motivations. We also urge you to listen for what isn’t being said. Over the next few weeks, we will share with our progress and thoughts and items to encourage you to focus on listening. We hope you’ll share with us your own thoughts.