This article about having better arguments is helpful on two fronts: civil discourse and emotional intelligence. The authors, Scott Aikin & John Casey, discuss why people have heated arguments, how to think more clearly about the positions that the speaker is putting forward, and how to engage with the other person in a way that acknowledges their beliefs and feelings. It is a refreshing, quick read that helps the reader be better prepared for the next verbal conflict. I hope you enjoy it as much as I did!
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