As law firm leaders grapple with the Great Resignation, this ABA Law Practice Division articleemphasizes the importance of relationships and connections as the key to retention. Of course, creating the culture of connection necessarily means that leaders need to be ensuring that all members of the firm are feeling connected and valued, not just the members with whom they feel most comfortable:
This article, posted in the November 2020 Leadership Issue of the ABA’s Law Practice Magazine, examines the concepts of agility and fragility in uncertain and ever-changing times. Although it deals with the stresses of the pandemic as they relate to the need for agility and recognizing fragility within teammates, these lessons in emotional intelligence are applicable to nearly every situation where the outcome or future is not guaranteed. As the pandemic drags on nearly a year later, it is perhaps more crucial now that ever as we deal with the effects of a long-term crisis.
The articlealso touches upon two other concepts that I like to discuss with students – efficiency and effectiveness. As the article notes, while many firms focus upon efficiency, they should also be focused upon efficiency’s necessary twin – effectiveness. Checking in on your colleagues to make sure that they are getting their work done in stress times is focusing upon efficiency. But effectiveness is also making sure that your colleagues are doing well. As the saying goes, “you must be doing well to do good.” This approach works with all constituencies, not just work colleagues – family, friends, and clients. We can use our emotional intelligence skills to connect with those around us and help them through difficult situations.
Finally, a note about fragility. Although “fragility” often takes a negative connotation, I really liked it in this context. It does not encourage fragility, but rather helps us look for symptoms of stress and anxiety in others when they are outwardly projecting confidence and positivity. It encourages us to look for moments and ways to help others when they may be struggling. If that’s not using emotional intelligence to make the world a little better, I do not know what is.